Mostrando postagens com marcador HP. Mostrar todas as postagens

atikmdag.sys-HP ELITEBOOK 745 G2-Tela azul

Análise do problema

O notebook, um HP ELITEBOOK 745 G2, apresentava tela azul e em seguida desligava. Verificamos que antes de desligar era gerado despejo de memória, DUMP, um arquivo gerado automaticamente pelo SO com uma cópia parcial da memória no momento do erro.

Utilizamos a ferramenta WinDbg (Windows Debugging) para analisarmos o arquivo de DUMP, afim  de descobrirmos o que estava causando a tela azul. 
Depois de uma breve análise, descobrimos que o problema estava sendo causado por uma falha no arquivo atikmdag.sys. Esse arquivo é utilizado pelo drive da placa de vídeo ATI Radeon Kernel Mode Driver, renomeamos o arquivo atikmdag.sys para  atikmdag.old e realizamos alguns testes, funcionou normalmente. Porém, as opções de resolução e propriedades do vídeo foram afetadas; já que o arquivo atikmdag.sys tinha sido renomeado. 

O problema foi resolvido atualizando o drive da placa de vídeo.

Causa

A causa raiz do problema foi o arquivo atikmdag.sys, provavelmente corrompido por uma queda de energia ou um desligamento abrupto da máquina.


Local do arquivo: %SystemRoot%\system32\DRIVERS\atikmdag.sys
Descrição do Arquivo: ATI Radeon Kernel Mode Driver


Solução

1. Abrir o "Gerenciador de Dispositivos" pressionando as teclas "Bandeira do windows + R" escrever: devmgmt.msc; 
2. No gerenciador de dispositivos, vá para "Adaptadores de Vídeo"; 
3. Selecionar o dispositivo e clicar com o lado direito do mouse e "Desinstalar"; 
4. Reinicializar o computador; 
5. Baixar o drive no site do fabricante, aqui, realizar a instalação do drive de vídeo; 
6. Aguardar o final da instalação e em seguida reinicializar a máquina;
7. Realizar os testar e ok.

Resumo do arquivo de DUMP, convertido em texto:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [P:\DicasQueFunfa\Homologacao\dump\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Loading unloaded module list
................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7E, {ffffffffc0000005, fffff8801f4fa13b, fffff8800691b228, fffff8800691aa80}
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dxgkrnl.sys -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dxgmms1.sys -
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
Probably caused by : atikmdag.sys ( atikmdag+c513b )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8801f4fa13b, The address that the exception occurred at
Arg3: fffff8800691b228, Exception Record Address
Arg4: fffff8800691aa80, Context Record Address
Debugging Details:
------------------
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.
FAULTING_MODULE: fffff80002e5b000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  5354965e
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - A instru  o no 0x%p referenciou a mem ria no 0x%p. A mem ria n o p de ser %s.
FAULTING_IP:
atikmdag+c513b
fffff880`1f4fa13b 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]
EXCEPTION_RECORD:  fffff8800691b228 -- (.exr 0xfffff8800691b228)
ExceptionAddress: fffff8801f4fa13b (atikmdag+0x00000000000c513b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000006a8
Attempt to read from address 00000000000006a8
CONTEXT:  fffff8800691aa80 -- (.cxr 0xfffff8800691aa80)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000001800 rdi=0000000000000002
rip=fffff8801f4fa13b rsp=fffff8800691b460 rbp=fffffa800ac4a060
 r8=0000000000000002  r9=000000f4100d4000 r10=0000000000000000
r11=fffff8800691b690 r12=fffffa800ac13480 r13=fffffa8008f16cc0
r14=fffffa800f0f7010 r15=fffff8801f435000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc513b:
fffff880`1f4fa13b 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Resetting default scope
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff8801f55946f to fffff8801f4fa13b
STACK_TEXT:
fffff880`0691b460 fffff880`1f55946f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xc513b
fffff880`0691b490 fffff880`1f447e13 : 00000000`00000001 fffffa80`0ac4a060 fffff880`1f435000 000000f4`100d4000 : atikmdag+0x12446f
fffff880`0691b4e0 fffff880`04c0b6d5 : 00000000`00000000 00000000`00000000 fffff880`0691b730 00000000`00000000 : atikmdag+0x12e13
fffff880`0691b640 fffff880`0525f9ac : fffffa80`00000000 00000000`00000000 fffff880`c0000001 fffffa80`00000001 : atikmpag+0xb6d5
fffff880`0691b6d0 fffff880`05373f62 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff8a0`249c4e10 : dxgkrnl+0x39ac
fffff880`0691b700 fffff880`05380e84 : 00000000`00000000 fffffa80`0ac3f000 fffff8a0`249c4e10 fffff800`02e19b7f : dxgmms1!VidMmInterface+0x116a2
fffff880`0691b880 fffff880`053713d1 : fffffa80`0ab4bc60 fffff8a0`249c4e10 fffffa80`0ac3f000 fffffa80`0c2d3400 : dxgmms1!VidMmInterface+0x1e5c4
fffff880`0691b9f0 fffff880`0536c4d4 : fffffa80`0e7b7480 fffffa80`0ac0d010 00000000`00000000 fffff880`ffffdf10 : dxgmms1!VidMmInterface+0xeb11
fffff880`0691bb10 fffff880`0538a33d : fffffa80`00000000 fffffa80`0ac0d010 00000000`0000000f fffff880`0538c0d9 : dxgmms1!VidMmInterface+0x9c14
fffff880`0691bb60 fffff880`053895c8 : fffff800`00b94080 fffffa80`11f7c140 00000000`00000000 fffffa80`0ac0d010 : dxgmms1!VidMmInterface+0x27a7d
fffff880`0691bb90 fffff880`05389066 : 00000000`0001804c fffffa80`1196b010 00000000`00000080 fffffa80`0ac0d010 : dxgmms1!VidMmInterface+0x26d08
fffff880`0691bbc0 fffff800`03165e66 : 00000000`0443bb7f fffffa80`0ac3d060 fffffa80`06cde6d0 fffffa80`0ac3d060 : dxgmms1!VidMmInterface+0x267a6
fffff880`0691bc00 fffff800`02ebc6e6 : fffff800`03049e80 fffffa80`0ac3d060 fffffa80`0a5dab50 fffff8a0`00165101 : nt!PsCreateSystemThread+0x1da
fffff880`0691bc40 00000000`00000000 : fffff880`0691c000 fffff880`06916000 fffff880`0691b590 00000000`00000000 : nt!KeInitializeSemaphore+0x242

FOLLOWUP_IP:
atikmdag+c513b
fffff880`1f4fa13b 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  atikmdag+c513b
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmdag
IMAGE_NAME:  atikmdag.sys
STACK_COMMAND:  .cxr 0xfffff8800691aa80 ; kb
BUCKET_ID:  WRONG_SYMBOLS
Followup: MachineOwner
---------
1: kd> lmvm atikmdag
start             end                 module name
fffff880`1f435000 fffff880`201d8000   atikmdag   (no symbols)        
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Mon Apr 21 00:54:06 2014 (5354965E)
    CheckSum:         00D4D300
    ImageSize:        00DA3000
    File version:     8.1.1.1379
    Product version:  8.1.1.1379
    File flags:       8 (Mask 3F) Private
    File OS:          40004 NT Win32
    File type:        3.4 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Advanced Micro Devices, Inc.
    ProductName:      ATI Radeon Family
    InternalName:     atikmdag.sys
    OriginalFilename: atikmdag.sys
    ProductVersion:   8.01.01.1379
    FileVersion:      8.01.01.1379
    FileDescription:  ATI Radeon Kernel Mode Driver
    LegalCopyright:   Copyright (C) 1998-2012 Advanced Micro Devices, Inc.

Nenhum comentário:

Marcadores

3G Modem Access Acesso Remoto ACT Active Directory ADOBE Adware Agendador de Tarefas Android Android Studio Antivírus App Apple AppXPackage Área de Trabalho Remota Atalhos de teclado AutoCAD BIOS Bitcoin Boa Dica Boot BSOD CentOS Certificação Cisco Citrix CLARO CMD CMS Codec Compatibilidade Concurso CorelDRAW CSS Curiosidade Curso Grátis Database Debian Desenvolvimento Dica Dicas Windows 8 Download Driver DUMP eBooks Excel Facebook Ferramentas Firefox Flash Flutter FTP Game Good tip Google Google Chrome Google Cloud HP HTML HTML5 Hype-V IBM Sametime Impressora Internet Internet Explorer iOS iPad iPhone ISO ITIL Java Kali Linux KB keyboard shortcuts Kindle Leitora Biométrica LibreOffice Linux Lotus Notes MAC (Media Access Control) MAC OS X Malwares MariaDB Microsoft Edge Microsoft Teams Modem Modem 3G Mozilla Firefox MSI MSTSC MySQL Notebook Notícias ODBC Office 2003 Office 2007 Office 2010 Office 2013 Office 2016 Outlook Papel de Parede PC PHP Plugin PowerPoint PowerShell Proxy Raspberry Pi RDP Redes Regedit Reset Roteador Ruby On Rails Scanner Segurança de TI Senha Smartphone Software Soluções SQL SERVER 2005 SSD Switch Tablet Thin Client Ubuntu Utilitários VBScript vCurso vDica video VMware Player WhatsApp Windows Windows 10 Windows 10 Education Windows 10 Enterprise Windows 10 Home Windows 10 IoT Windows 10 Pro Windows 7 Windows 7 Enterprise Windows 7 Home Basic Windows 7 Home Premium Windows 7 Starter Edition Windows 7 Ultimate Windows 8 Windows 8.1 Windows Phone Windows Preview Windows Server 2008 Windows Server 2012 Windows To Go Windows Update Windows Vista Windows XP Wireless WMI Word WordPress