Windows Problem Reporting stopped working

Analysis of the problem
When the user attempts to open a .doc or .docx file in Microsoft Word 2010 64-bit, he stopped working and displays the following error message:

"Windows Problem Reporting stopped working"

Searching for the error on the Microsoft Web site we find out that the problem was caused by the Send to Bluetooth add-in.

We follow the http://support.microsoft.com/kb/2668847/pt-br procedure to disable the Send to Bluetooth add-in, but we couldn't.
Tried to disable the add-in, but when the Word was it loaded automatically--even performing the procedure suggested in the Microsoft site desativava not supplement.
The problem was solved by opening Microsoft Word in "run as Administrator" and then disabling the add-in.

See the step by step


Solution

1. open a new document in Microsoft Word in the "run as Administrator" mode by clicking Start, all programs, Microsoft Office, press the Shift key and click with the right side of the mouse in Microsoft Word 2010, click on "run as administrator";
See example:



2. click File, options;

3. in the Word Options window, click Add-ins , and then select the COM add-ins and click on Go. ...



4. in the next window uncheck the check box Send to Bluetooth , and then click OK.



5. user and Test OK.

Comentários

LEIA-ME

Criar ferramentas e scripts que facilitam seu trabalho no dia a dia, solucionar problemas, documentar tudo e criar o passo a passo de como resolver, é uma tarefa que requer tempo e disposição. Por esse motivo, precisamos de sua contribuição.




Apesar de não ser obrigatória, a sua doação é muito importante para continuarmos criando ferramentas, scripts e procedimentos!
Com sua contribuição manteremos o funcionamento e desenvolvimento dessas e outras soluções.