Adobe suites on Windows 7 64 bit-there was a problem with the licensing of this product

The Problem
To open the Adobe Professional 10 or Adobe Flash Builder 4.6, the user would receive the following error message:
"There was a problem with the licensing of this product. Restart your computer and the product. If this problem still occurring after the restart, please contact customer support for further assistance and mention the error code at the bottom of this screen.
Error: 213: 11
http://www.adobe.com/br/support/"

This problem can occur with the following suites from Adobe:

Adobe Flash Builder 4.6
Adobe Flash Builder 4.5
Adobe Acrobat (Adobe Acrobat X Pro/Adobe acrobat professional 10)

We verified that it was a problem of permission in the folder SLStore.

Solution

1. Access by using an account that has Administrative privileges to the directory: C:\Users\All Users\Application Data\Adobe
2. Click as a right click on the SLStore folder then "Property"
3. navigate to the tab "Safety"
4. Edit the permissions of the accounts "authenticated users" and "Users (HOST)"-This is optional-adding "Changeoptions" and "Record"

See the example in the image below:




































If you follow this step and have not solved your problem-what I find very difficult to follow this other procedure:


1. access the control panel and Remove the Adobe Flash Builder 4.6
2. Reboot the machine
3. Download the software Adobe Creative Suite Cleaner Tool for Macintosh (cleaning tool) on the link http://download.macromedia.com/pub/creativesuite/cleanertool/win/adobe_creative_suite_cleaner_tool.zip
4. Unzip the AdobeCreativeSuiteCleanerTool.zip.
5. double-click AdobeCreativeSuiteCleanerTool to open it.
6. right click AdobeCreativeSuiteCleanerTool.exe and choose Run as administrator.
7. follow the on-screen prompt to complete the script. When the cleaning tool is complete, press Enter to exit.
8. restart the system.
9. Proceed with the installation of Adobe Flash Builder 4.6
New Installation
10. we continue with the installation.
11. Rebooted the system

Details of the instructions on the Adobe site: http://www.adobe.com/support/contact/cscleanertool.html

Comentários

LEIA-ME

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